How to fix auto switching to private tenant on dashboard

Hello everyone!
Faced with the problem. When I opened OpenSearch Dashboards and set auto refresh (Refresh every 5 minutes) for instance and just stay on this page. After some time I redirected to the private tenant (from global).
What’s the reason and how to fix it? Thanks in advance.

@alexxxmillerrr What is the version of your OpenSearch cluster?
Please share your config.yml, opensearch.yml and opensearch_dashboards.yml files.

I’m using Amazon OpenSearch Service, version: 1.2
I have no idea how to connect to cluster and find these files
I didn’t change something critical there

@alexxxmillerrr How do you deploy your OpenSearch cluster?

I told you, I’m using Amazon OpenSearch Service with automation of this process