Getting Help in the Forum

We’ve gathered a few best practices on how to find OpenSearch information.

To ensure the best possible help, try to be descriptive and provide relevant information when first opening a new topic.

  • Search before posting. The forum has been active for some time now and there is a chance a similar topic has been raised in the past that will help you.
  • Write a descriptive title. Summarize the question or issue you are having.
  • Include details about your software, the environment, how to replicate the issue, relevant logs or screenshots, and details about the problem. This usually ensures those replying to the topic don’t send a first reply asking for additional information.
  • Be patient. As an open source project, help is coming from our community of peers.
  • Make sure you are posting in the right place. Pay attention to categories and sub-categories before posting a new topic. Use tags so others see relevant information and can assist.

Places to find information.

  • Documentation - learn about installation, configuration, plugins, general practice on how to use OpenSearch
  • Blog - read technical posts, feature deep dives, release information, partner highlights, and community updates
  • GitHub - see the open source code, product roadmap, search issues, upcoming pull requests, file a bug report if needed
  • Forum - ask technical questions, read community updates, add to upcoming meeting agendas, and talk with the OpenSearch community
  • Opensearch.org - FAQ, downloads, release timelines, events, and general information

Another great resource to be aware of is the blog post “Are you asking the right people the right questions?” written by @nateynate