# Webservice does not come up

**URL:** <https://forum.opensearch.org/t/webservice-does-not-come-up/9242>\
**Category:** Performance Analyzer\
**Tags:** troubleshoot\
**Created:** [April 14, 2022, 2:45pm UTC](https://forum.opensearch.org/t/webservice-does-not-come-up/9242 "2022-04-14T14:45:54Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![zados](https://avatars.discourse-cdn.com/v4/letter/z/ac8455/32.png) [@zados](https://forum.opensearch.org/u/zados)\
**Post date:** [April 14, 2022, 2:45pm UTC](https://forum.opensearch.org/t/webservice-does-not-come-up/9242/1 "2022-04-14T14:45:54Z")

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Hey community,

I am currently trying out OpenSearch and everything seems to work fine, except for the Performance Analyzer webservice.

According to the opensearch log it is properly started:

```auto
Apr 14 14:27:22 opensearch03.local opensearch[26182]: [2022-04-14T14:27:22,967][INFO][o.o.p.c.PluginSettings] [opensearch03.local] Config: metricsLocation: /dev/shm/performanceanalyzer/, metricsDeletionInterval: 1, httpsEnabled: false, cleanup-metrics-db-files: true, batch-metrics-retention-period-minutes: 7, rpc-port: 9650, webservice-port 9600
Apr 14 14:27:23 opensearch03.local opensearch[26182]: [2022-04-14T14:27:23,895][INFO][o.o.p.PluginsService] [opensearch03.local] loaded plugin [opensearch-performance-analyzer]

```

And from what I see in the configuration, it looks solid as well:  
**GET /\_opendistro/\_performanceanalyzer/cluster/config**

```auto
{
    "currentPerformanceAnalyzerClusterState": 1,
    "shardsPerCollection": 0,
    "batchMetricsRetentionPeriodMinutes": 7
}

```

**GET /\_opendistro/\_performanceanalyzer/config**

```auto
{
    "performanceAnalyzerEnabled": true,
    "rcaEnabled": false,
    "loggingEnabled": false,
    "shardsPerCollection": 0,
    "batchMetricsEnabled": false,
    "batchMetricsRetentionPeriodMinutes": 7
}

```

Data is also written to _/dev/shm/performanceanalyzer/_.  
However port 9600 remains closed. Changing the port to a different one did not help either. Do you have any ideas how to troubleshoot this?

---

<div class="post-metadata">

**Author:** ![kris](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.opensearch.org/kris/32/2208_2.png) [@kris](https://forum.opensearch.org/u/kris)\
**Post date:** [February 7, 2023, 5:17pm UTC](https://forum.opensearch.org/t/webservice-does-not-come-up/9242/2 "2023-02-07T17:17:39Z")

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