# Reporting not Working in Firefox browser **URL:** \ **Category:** Reporting Plugin\ **Created:** [June 26, 2024, 1:53pm UTC](https://forum.opensearch.org/t/reporting-not-working-in-firefox-browser/20021 "2024-06-26T13:53:31Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![tejashu](https://avatars.discourse-cdn.com/v4/letter/t/e36b37/32.png) [@tejashu](https://forum.opensearch.org/u/tejashu)\ **Post date:** [June 26, 2024, 1:53pm UTC](https://forum.opensearch.org/t/reporting-not-working-in-firefox-browser/20021/1 "2024-06-26T13:53:31Z")
**Versions** (relevant - OpenSearch/Dashboard/Server OS/Browser): 2.15 **Describe the issue** : Reporting plugin not working in Firefox browser **Configuration** : using the opensearch playground provided **Relevant Logs or Screenshots** : ![image](https://us1.discourse-cdn.com/flex019/uploads/mauve_hedgehog/original/2X/3/328d284d124c38480a7a3c95da8ed8626468c0e3.png) ![image](https://us1.discourse-cdn.com/flex019/uploads/mauve_hedgehog/original/2X/8/8382becb519930f151bf09b594eca8e60f677ad5.png) ---
**Author:** ![shamzeer](https://avatars.discourse-cdn.com/v4/letter/s/3ec8ea/32.png) [@shamzeer](https://forum.opensearch.org/u/shamzeer)\ **Post date:** [June 28, 2024, 4:40am UTC](https://forum.opensearch.org/t/reporting-not-working-in-firefox-browser/20021/2 "2024-06-28T04:40:33Z")
+1, Facing the same issue in Firefox. Other browsers it works fine. Any solutions ? We are using 2.11. Issue is reproducible using the playground. ---
**Author:** ![Sinchana](https://avatars.discourse-cdn.com/v4/letter/s/ecae2f/32.png) [@Sinchana](https://forum.opensearch.org/u/Sinchana)\ **Post date:** [July 3, 2024, 6:12am UTC](https://forum.opensearch.org/t/reporting-not-working-in-firefox-browser/20021/3 "2024-07-03T06:12:25Z")
Facing the same issue. This is in Firefox only. Can you please let us know about the solution? any update on this? ---
**Author:** ![tejashu](https://avatars.discourse-cdn.com/v4/letter/t/e36b37/32.png) [@tejashu](https://forum.opensearch.org/u/tejashu)\ **Post date:** [July 10, 2024, 5:42am UTC](https://forum.opensearch.org/t/reporting-not-working-in-firefox-browser/20021/4 "2024-07-10T05:42:27Z")
@joshuarrrr @Vijay Could you please let us know any update on this issue ---
**Author:** ![pablo](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.opensearch.org/pablo/32/10363_2.png) [@pablo](https://forum.opensearch.org/u/pablo)\ **Post date:** [August 6, 2024, 4:08pm UTC](https://forum.opensearch.org/t/reporting-not-working-in-firefox-browser/20021/5 "2024-08-06T16:08:05Z")
@tejashu @shamzeer @Sinchana I’ve got the same error. I’ve narrowed down this issue to a Search object. When the Dashboard with Search had too many columns the download PNG kept failing in Firefox and it was successful in Chrome. ![image](https://us1.discourse-cdn.com/flex019/uploads/mauve_hedgehog/original/2X/8/80868dd61ac19893f540517143f878782b37bb87.png) ![image](https://us1.discourse-cdn.com/flex019/uploads/mauve_hedgehog/original/2X/c/c852a80d226c8246693e3a34b6baafed54ef3e1a.png) I’ve used demo data to find this issue. Maybe try removing a single visualisation from your Dashboard and keep checking if the download works or not. This is how I found the issue in mine. ---
**Author:** ![tejashu](https://avatars.discourse-cdn.com/v4/letter/t/e36b37/32.png) [@tejashu](https://forum.opensearch.org/u/tejashu)\ **Post date:** [August 11, 2024, 1:30pm UTC](https://forum.opensearch.org/t/reporting-not-working-in-firefox-browser/20021/6 "2024-08-11T13:30:42Z")
@pablo Thanks for the information. Is it not a bug that the same dashboard can be downloaded in chrome but not in firefox? ---
**Author:** ![pablo](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.opensearch.org/pablo/32/10363_2.png) [@pablo](https://forum.opensearch.org/u/pablo)\ **Post date:** [August 12, 2024, 10:21pm UTC](https://forum.opensearch.org/t/reporting-not-working-in-firefox-browser/20021/7 "2024-08-12T22:21:35Z")
@tejashu It is in my opinion. Would you mind reporting it in the [OpenSearch Dashboards GitHub](https://github.com/opensearch-project/OpenSearch-Dashboards/issues) and sharing the link here? ---
**Author:** ![tejashu](https://avatars.discourse-cdn.com/v4/letter/t/e36b37/32.png) [@tejashu](https://forum.opensearch.org/u/tejashu)\ **Post date:** [August 14, 2024, 6:02am UTC](https://forum.opensearch.org/t/reporting-not-working-in-firefox-browser/20021/8 "2024-08-14T06:02:17Z")
Hello Pablo, I have created the following bug: > > > \*\*Describe the bug\*\* > When trying to generate reports from Firefox browser, it i…s not working. > The same works in Chrome or edge > > \*\*To Reproduce\*\* > Steps to reproduce the behavior: > 1. Go to any dashboards > 2. Click on 'reporting' > 3. Scroll down to 'Download as PDF' > 4. See error > > \*\*Expected behavior\*\* > Download has to be Successful > > > \*\*OpenSearch Version\*\* > 2.15 > > \*\*Dashboards Version\*\* > 2.15 > > \*\*Plugins\*\* > > Reporting > > \*\*Screenshots\*\* > > !\[image (12)\](https://github.com/user-attachments/assets/a1463f26-917a-4d1e-8467-71c0a655966a) > > > \*\*Host/Environment (please complete the following information):\*\* > Browser - Firefox > > \*\*Additional context\*\* > > https://forum.opensearch.org/t/reporting-not-working-in-firefox-browser/20021/5 Thanks, Tejas ---
**Author:** ![shamzeer](https://avatars.discourse-cdn.com/v4/letter/s/3ec8ea/32.png) [@shamzeer](https://forum.opensearch.org/u/shamzeer)\ **Post date:** [October 25, 2024, 4:30am UTC](https://forum.opensearch.org/t/reporting-not-working-in-firefox-browser/20021/9 "2024-10-25T04:30:55Z")
Hi Pablo, Is there a fix targeted for this issue? We are close to make our changes go live, with this issue in fire-fox it would not be a convincing introduction of a feature in our product. Workaround suggested is loss of required data in the report. Please comment. ---
**Author:** ![pablo](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.opensearch.org/pablo/32/10363_2.png) [@pablo](https://forum.opensearch.org/u/pablo)\ **Post date:** [October 30, 2024, 10:05pm UTC](https://forum.opensearch.org/t/reporting-not-working-in-firefox-browser/20021/10 "2024-10-30T22:05:42Z")
Hi @shamzeer, I’m not a developer. At this point, you should follow the reported bug as this is the best way to communicate with developers.